The following numbers apply to both the Fairfax and Reston Offices
Appointment Line 703-876-0800 option #1
Hours 9:00 am – 5:00 pm
Patient Care Line 703-876-0800 option #3
Hours 9:00 am – Noon and 1:00 pm – 5:00 pm
Patient Accounts 703-876-0813
Patient Accounts Fax 703-876-1644
Medical Records Request 703-876-0800 ext. 5004
Medical Records Request Fax 703-876-0258
Legal Appointment (IME’s, Case Reviews, etc.) 703-564-0043 ext. 1113
Legal Appointment Fax 703-842-8916
Date and Time Reminders
For the convenience of Neurology Center of Fairfax’s patients, a computerized appointment reminder system will call your preferred phone number two days prior to the date of your appointment. There is an option to contact us in case you have an appointment date or time conflict. If you do not answer your phone, the system will leave an appointment reminder message. If you have no answering device set up for your phone, you will not receive a reminder.
Patient Verification Reminders
At each visit you will be asked to verify your information including social security and insurance as well as your preferred pharmacy’s name and phone number. If any of the information you have provided to us is different from what your pharmacy has on record, the electronically submitted prescription Neurology Center of Fairfax submits on your behalf may be rejected. Please double-check all information with care, so that our team can best meet your needs.
Cellular Phone Etiquette
Please be sensitive to others in our waiting room if you use your cell phone. Cell phones may not be used during your appointment time.
Cancelations and Rescheduling
Neurology Center of Fairfax has a 24 hour cancelation policy. If you must change the date or time of your appointment with less than 24 hours notification, a cancelation fee will apply.
As a courtesy to all Neurology Center of Fairfax patients, if you are more than 15 minutes late for your scheduled appointment time, you will be rescheduled. If you prefer, we will make every effort possible to work you in; however, there may be a wait time.
To protect patient privacy Neurology Center of Fairfax and Sleep Diagnostic & Treatment Center do not communicate via email.
Forms are available online. Once on the forms page, click on the name of the form you need and print a PDF copy of the form. Bring the completed document to your next appointment and kindly arrive 15 minutes before your scheduled appointment time so that our team can verify the information provided. To ensure the privacy of our patients, forms cannot be filled out or submitted electronically.
Records, Films and Referrals
The staff at Neurology Center of Fairfax is committed to ensuring the privacy of our patients. All medical records are confidential and managed in accordance with HIPAA regulations. Your signature is required to release your records. All medical record requests take 14 days and have a fee in accordance with Virginia law.
We do not store x-rays, MRI films, or computer discs not done in our office. Bring them with you for your doctor to review and we will give them back to you after your visit.
To obtain any medical report or form, check our forms page. If you need a form that isn’t listed there, please submit your request in writing, stating the reason and to whom the report is to be sent and allow 10-14 days for it to be processed. If you request a letter, legal request, disability report, DMV forms, Metro Access forms, or FMLA forms, there is a fee paid in advance. There is an additional fee for expedited forms. Disability and FMLA forms require a questionnaire, which you complete in advance. You doctor will make the disability determination.
Billing, Authorizations and Insurance
Please click here to see a list of insurance plans we participate with.
At Neurology Center of Fairfax we are happy to work with you on any billing issues. Please call our Patient Accounts Office at 703-876-0813. Our staff will help you obtain maximum insurance benefits; however, the specifics of your insurance agreement is between you and your insurer. For any issue in paying your bill, speak with our Patient Accounts Office. Overdue accounts will be pursued for collection.
Authorizations for services or medications will be processed by our office, please allow 5-7 business days for this transaction. If our request is denied, we can help with an appeal. You will be contacted by us once your authorization request has been obtained. If the request is for medication, your pharmacy will contact you. In a number of instances your insurance will agree to pay part and the remaining balance is your responsibility. Payment is due on the day of your procedure.
In the event your insurance company denies a medication or procedure prescribed by your doctor, there are some steps you can take. Your doctor has already completed a prior authorization outlining your need for this medication, procedure or therapy and its medical necessity. We recommend that you now appeal directly to your insurance company. You should also contact the HR department at your work to appeal. Your personal appeal is now most important. We have provided some guidance about how to do an appeal on our forms page (see the “Appeals” section). If you would like your doctor to write a letter of appeal on your behalf, there is a fee of $25 for this service and it takes an average of 10 days for an appeal letter to be prepared.
We are a participating provider with Medicare and are required by law to submit all Medicare claims. Secondary insurance claims will also be filed by us. Please do not ALSO file as that will confuse their offices.
If your plan requires a co-pay, you will be required to pay that at the time of your visit.
Insurance required referrals must be obtained by you prior to your visit. If you do not have the required referrals, you will be responsible for all charges incurred.
Patients without insurance are responsible for all charges incurred. If we are not a participant with your insurance plan, we will provide all of the paperwork required so that you can file a claim.
Prescriptions are filed electronically with your pharmacy of choice. Be sure your personal information filed with us is consistent with that filed with your pharmacy otherwise your prescription will be rejected by the pharmacy.
Refills require a visit with your neurologist to be sure your health still requires that prescription. Please remind the Medical Assistant of any prescription refill requirements when you visit. We will not refill any prescription for any patient who has not been seen by our doctor in over 12 months.
Only emergency prescriptions will be refilled without an office visit. Please use our Patient Portal, or call the patient line, 703-876-0800, during office hours. All requests for refills require your doctor’s approval and may take 24-48 hours. If a refill is approved it will be ordered electronically. We charge $15 for the first two prescriptions each day. If you have more, you must see your doctor or that doctor’s physician extender.
Pursuant to 18VAC76-20-70, we may request information from the Prescription Management Program (PMP) files on all Schedule II, III, or IV prescriptions dispensed to a patient.